Second Life of a Hungarian SharePoint Geek

February 24, 2011

SharePoint menus lost their functionality

Filed under: IE add-in, SharePoint, SP 2010 — Tags: , , — Peter Holpar @ 23:34

In the last few days I was developing a SharePoint 2010 solution, including a feature with a custom action.

In the middle of the testing / fine tuning process I suddenly realized that my custom action does not work anymore. When I clicked on the menu simple nothing happened.

Restarting the browser (Internet Explorer 8 in my case) or clearing IE cache to remove potentially corrupted cached .js files does not help nor does the “standard” IISRESET and server restart to exclude server side issues.

JavaScript was enabled, other web pages worked as expected, even the ribbon controls on my SharePoint pages worked like before.

However, built-in menus in the edit control block (ECB), Site Actions and Welcome Menu also suffered from the same problem.

To decide whether it is a client or server side issue, I visited another server from my machine. This server runs MOSS 2007 but I found the same problem with the menu when visiting from my developer server.

It gave me some hope and help that when started my browser InPrivate or started its x64 version the sites showed their normal behavior.


At this point I started suspecting for JavaScript interference with installed IE add-ons. To start Internet Explorer with all add-ons disabled, you can use the –extoff command prompt parameter. See Internet Explorer Command-Line Options for details. The image below shows Internet Explorer started in Add-ons disabled mode.


I found that disabling the add-ons solved the issue, so the next step was to locate the add-on that was responsible for the behavior. I disabled the add-ons one by one in the Tools / Manage Add-ons menu in IE 8.


In my case a DivX add-on was accountable for the issue. A few days ago I installed a DivX codec that included add-ons as well, but the behavior started only yesterday, probably when I restart IE the first time after the codec installation.



  1. Thank you very much! I was faced the same problem today and was really frustrated after half of day trying diferent settings of IE…

    Comment by Bajinek — May 17, 2011 @ 10:35

  2. Thank you…
    Helped also a lot!!!

    Comment by nuno — May 26, 2011 @ 16:24

  3. OMG!! Thank you!! What a nightmare!

    Comment by Adam — July 20, 2011 @ 16:57

  4. THANK YOU!!! In the middle of huge SharePoint project and this was the last thing I needed to deal with

    Comment by Dave — December 1, 2011 @ 19:11

  5. Yes! Thank you for the guidance. A user’s browser would not let them click any SharePoint menus, change views, select anything under Site Actions, etc.

    After resetting all IE settings and clearing the cache I came across this posting. Sure enough, the DiVX components were causing the problem. I showed him your page- proper credit where credit is due!

    Comment by Chris — December 16, 2011 @ 00:53

  6. Thank you so much – it was a mystery as to why only my browser wouldn’t work. I disabled the DiVX plug-in and it fixed it.

    Comment by Mark — December 29, 2011 @ 20:36

  7. Thank you so much. you have (and will) helped a lot of frustrated or about to furstrate minds….! ofcourse i am one of them. 🙂

    Comment by Vijay Nikam — March 19, 2012 @ 06:52

  8. Thaaaaaaaaaaaaank you sooooo much for this, was looking like a crazy in all the microsoft knowledge without results and your post was the king DANKE

    Comment by Enrique Vargas — June 28, 2012 @ 07:03

  9. Had the exact same issue. Was troubleshooting office and IE thinking it was a Sharepoint OpenDocument Class issue, but when I tested in Firefox, it worked just fine. I after going through and disabling Add-Ons one by one, The DivX add-on was the culprit!!! I hate you DivX!!!!

    Comment by dcb8304 — July 16, 2012 @ 22:35

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